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Pre installation guide

  • Timber is a natural product and therefore can not be perfect. Timber flooring is manufactured in accordance with accepted industry standards, which permit a defect tolerance of no more than 5%. The defects may be of a manufacturing or natural type. Therefore when ordering a minimum 5% waste allowance should be added to the total square metre amount to compensate for this.
  • The installer assumes all responsibility for final inspection of the product quality. The inspection of the timber flooring should be done before installation. Carefully examine material for colour, finish and quality before installing. If material is not acceptable, do not install it and contact us immediately.
  • Before installation the installer must determine that the job site environment and sub-surfaces meet or exceed all applicable recommendations of the construction and materials industries. The manufacturer declines any responsibility for job failure resulting from or associated with sub-surface or job-site environment deficiencies.
  • All timber flooring must be acclimatized to the room where it is being installed, This will usually consists of having the timber sitting in the room or home for about 48-72 hours before installation in a normal environment or up to 2 weeks in a high humidity environment - e.g. seaside
  • Poor sub-surface preparation may cause ‘lipping' or high and low spots. This can include waterproofing as well as proper laying of battens or plywood.
  • Use of stain, filler or putty for defect correction during installation should be accepted as normal procedure. However this can be minimized by selecting a better grade of timber. Grades range from natural grade up to select grade.
  • Should an individual piece be doubtful as to grade, manufacture or finish, the installer should not use the piece.
  • Please make sure someone is available to take delivery of the order as the delivery drivers are only insured to unload to kerb-side. We may be able to organise someone to put your timber away, however this will incur a charge. Your installer may also do this but don't risk your timber by leaving it outside. Remember it is your responsibility to have this organised before the delivery arrives.







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